If you are not certain HIVE is working for your current viewing session, HIVE support may ask you to use the Developer tools for your current browser session, copy those logs and send them to HIVE support.
Opening browser Developer tools in common browsers
|Microsoft Internet Explorer||<F12>|
|Google Chrome||<ctrl> <shift> <I>|
|Mozilla Firefox||<ctrl> <shift> <I>|
|Safari (Mac OS X only)||First, enable the Developer Tools as described here. Then <Option> <Cmd> <C>|
Viewing the browser console log
After you have started the Developer tools as described above, you will likely need to refresh current webpage.
In the Developer tools window, find the Console tab.
In Google Chrome, look for the Console tab - typically found at the bottom of the current browser window:
What to look for
You can look for HIVE-specific messages in the console - entries written by a HIVE plug-in module will often be prefixed with the text [HiveComm]:
Here's an example of additional browser Console log entries for HIVE for Microsoft Stream:
Copying the Console log
There are different methods used to save the contents of the browser Console log based on the browser.
In Google Chrome, right-click the Console log area and select Save As...
Save the file to your local disk.
Sending to HIVE
You can paste the contents of the log file you saved into a blank e-mail or simply attach the entire file to the e-mail.
Send the e-mail to your HIVE Technical Account Manager (TAM) or reply to an open Hive Streaming support ticket e-mail thread (if applicable).