Normally Hive support personnel can remotely browse Hive Client logs. However during certain circumstances the customer needs to assist in upload or sending the logs manually. This article details both scenarios and how to get the client logs to Hive.
Option 1: Upload Logs via Hive Client web interface
The Hive Client has a built in feature to upload the logs to Hive's troubleshooting service.
This feature is reached via the Hive Client's home page under the Upload Logs tab (found in Start Menu under Hive streaming or the corresponding link).
Supply an e-mail address and press Upload. After the log upload completed you will see a link similar to this: Https://Debug.Hivestreaming.Com/Executions?Id=449 Please send this link to your Hive representative
Note: If your link is https://debug.hivestreaming.com/executions?id=1 it means the attempt failed (please see Option 2 to provide your logs to hive)
Option 2: Sending Hive Logs via e-mail (if 'Upload Logs' feature fails)
Sometimes due to network conditions, the Upload Logs feature will not be available as the client is unable to contact the Hive backend. In case of this scenario a user can also manually download the Hive Client's logs using the following steps:
- Visit the Hive Client's web page (found in Start Menu under Hive streaming or the corresponding link)
- Manually change the URL to http://127.0.0.1:8899/logBrowser (capitalization matters)
- Click the Download Logs link.
- After the download completes, send the log file (zipped if possible) to your Hive representative via e-mail