What if the Skype Meeting Broadcast event isn’t perceived successful?

A video streaming event can be considered a failure for many reasons.  Examples include a low Quality of Experience, viewers cannot join the stream, the video stream constantly stops playing, etc.  If a small fraction of the viewers have these kinds of problems, it can be related to their local network setup (see above).  However, if these kinds of problems appear for a larger amount of viewers, this should be investigated – beginning with your Microsoft support team.

If the Hive Client has been fully deployed across the company network, you may also consider these scenarios while perusing the Hive Real-Time Dashboard and Insights reports:

  1. Lower than normal QoE

This indicates end viewers are experiencing higher than normal buffering and can be seen in the Quality of Experience graphs.  Some buffering is usually unavoidable due to fluctuating network performance, viewer’s device performance and other factors.

  1. Unusual amounts of Source Errors

A Source Error (seen in graph Source requests over time) indicates a client tried to request stream data from the Source (i.e. manifest, bootstraps or stream fragments) but either received an error (HTTP or network) or the request timed out.  Source errors will naturally occur during an event due to network fluctuations or uneven CDN performance.

  1. Guideline: Low QoE is reported, but no Source Errors

If the event has a low QoE, but no Source Errors, it is likely an indication of one of two root causes:

  1. HIVE clients are getting slow responses from the Video Source. This can be due to either an under-performing Video Source or very slow network connections from the HIVE Client to the Video Source. Verify with your Microsoft support team that the Source is operating as expected.  Verify with your networking team there were no other issues at the time of the event.
  2. HIVE service related problems

The first step is to check if the Video Source or network shows any indication of slow responses. If no problems are found, file a HIVE Support ticket with a reference and description of the event with seen issues

  1. Guideline: Low QoE and Source Errors

Having both a low QoE and a lot of Source Errors indicates one of the following problems:

  1. A severely under-performing or reconfigured Source
  2. Very slow network connection
  3. HIVE service related problems

Verify with your Microsoft support team that the Source is operating as expected.  Verify with your networking team there were no other issues at the time of the event.  If Skype Meeting Broadcast and the company network were both functioning correctly, file a HIVE Support ticket with a reference and description of the event with seen issues.

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